Delivery & Returns

Delivery Details

UK

Free UK Delivery ( Royal Mail Track48 )  on orders over £30

Standard (RM Track 48, 2-3 working days) £2.95
Express (next working day) £5.95

Europe

Free Euro Delivery (DHL Express) on orders over  £60
DHL Express (1-2 working days) £5.95

From 01.01.21 countries in the EU may be subject to VAT, duty and charges, please check with the local customs requirement. 

Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.

USA

Free USA Delivery (DHL Express) on orders over £80
DHL Express (1-3 working days) £7.95

 

International

International Shipping (DHL Express, 1-5 days) £14.95

 *Orders will be dispatched the same working day if received by 12 noon UK time; order received after this time will be dispatched the next working day.

Non EU orders are exclusive of VAT (20%). This is removed from your order at the checkout.

 

Free & Easy UK Returns

We will happily offer an exchange or refund within 14 days of purchase. Simply follow the instructions below.

Please note that earrings and face masks are excluded from the refund policy due to hygiene reasons.

1. Print and fill in a returns form and enclose it with the items you wish to return with all original packaging.

2. Visit http://www.royalmail.com/track-my-return/create/4293 to create your free UK return delivery label. This notifies us of your intention to process a return. You must do this within 14 days of receiving your order.

3. You can print your return address label at home or in a Post Office branch, just bring in the Royal Mail email with your unique QR code. 

4. Return through your local Post Office branch or Royal Mail Customer Service Point. This must be completed within 14 days of you notifying us of your return.

5. Once we receive your return and check the condition, we will process the refund. We will endeavour to process the return and refund within 14 days of receipt your return. We will refund the same method as your payment, which might take a few days.

 

INTERNATIONAL:

  1. Print and fill in a returns form and enclose it with the items you wish to return with all original packaging.
  2. It is your responsibility for the return to be received by us, and we strongly suggest you use a recognised courier. We regret that we cannot refund any return postage from outside UK mainland.